Help center

Inquiry & sourcing

How do I submit an inquiry?

Choose product specifications, add them to the inquiry list, then submit your quantities and contact details.

Can I inquire about several products at once?

Yes. Add products to one inquiry list and submit them together. Sales will confirm each item separately.

How can I track inquiry progress?

Sign in and open My Inquiries to view assignment updates, public follow-ups and published quotations.

Products, specifications & quotes

Are product prices fixed?

Displayed prices are for reference. Sales confirm the final price based on specifications, quantity, currency, lead time and availability.

How do I confirm a model and specification?

Include the model, capacity, color, interface and other key attributes in your inquiry. Sales will follow up if anything is missing.

Can a published quote be changed?

Published quotations are retained as customer-visible versions. Sales creates and publishes a new version when an adjustment is needed.

Orders & service

How do I accept a quotation and create an order?

Confirm your purchasing intention on a published quotation to create an order. The order retains product, quantity and price snapshots.

What order statuses are available?

Orders may move through pending confirmation, pending payment, processing, pending shipment, shipped, completed or cancelled.

What if I need to change an order?

Contact your sourcing advisor or use the order details page as soon as possible. Changes after confirmation depend on actual processing status.